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Order Management
This topic explains how to manage orders including captures, refunds, and voids in
the PrestaShop extension.
Orders are marked differently depending on the
Unified Checkout
payment
processing choice.- For Authorize, orders are marked asAwaiting Payment.
- For Sale, orders are marked asPayment accepted.
Fraud Screening
When fraud screening is enabled, transactions are marked based on the
Unified Checkout
payment processing choice:- Approved orders are marked asAwaiting PaymentorPayment accepted(depending on your payment processing choice).
- Orders to review are marked asPayment pending for review.
- Rejected orders are marked asOrder cancelled by merchant.
Orders marked as extension will
receive webhook notifications advising of your decision. Rejected transactions are
marked as
Payment pending for review
must be reviewed in the Business Center
. The Cybersource
Order cancelled by merchant
.Accepted transactions are marked according to your payment processing choice.
Capture
Open the order from the order list and choose one of these options:
- Partial Capture: Select the items to capture and then clickPartial Capture. The order is marked asPartial payment accepted.
- Standard Capture: Captures the entire order and marks the order asPayment accepted.
Refund
Orders can be refunded only if they are marked as
Payment accepted
or
Partial payment
accepted.- To refund the entire order, clickStandard Refund.
- To refund part of the order, clickPartial Refund, choose the item(s) to refund, and then clickPartial Refund.
Void
- For an order that was not captured, clickCancel products, choose the item(s) to cancel, then clickCancel products. This action reverses the authorization.
- For an order that was captured, clickVoid capture.
- For an order that was refunded, clickVoid refund.