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Configure Webhooks

Some services require a webhook subscription, which you create and configure in the SuiteApp.

Services Requiring Webhooks

These services require a webhook subscription:
  • Visa Acceptance Solutions
     Invoicing

Required NetSuite Features

These NetSuite features must be enabled to support webhooks:
Go to
Setup
Company
Enable Features
 to enable features.
  • On the Web Presence tab, enable these features:
    • Web site
    • Host HTML files
  • On the SuiteCloud tab, enable these features:
    • Client SuiteScript
    • Server SuiteScript
    • SuiteScript Server Pages
To configure webhooks, go to
Cybersource
 Integration
Webhook Configurations
New
 and enter this information:
  • In the Primary Information section, enter a name and description of the webhook.
  • In the Webhook Events section, select the webhook events you want.
  • In the Symmetric Key Details section, the fields are populated automatically when the webhook subscription is created.
  • In the Webhook Configuration section, you can manually enter the merchant credentials for webhook subscriptions or pull the merchant information automatically from an existing Payment Processing Profile or Invoicing Configuration.
When manually entering the merchant credentials, complete these fields:
  • In the
    Merchant ID
     field, enter your
    Cybersource
     Merchant ID.
  • In the
    Key ID
     field, enter the key ID from your REST shared secret key.
  • In the
    Secret Key
     field, enter the shared secret from your REST shared secret key.
  • In the
    Test Mode
     field, enable this field only when the webhooks subscription is created in the
    Visa Acceptance Solutions
     Platform test environment. Leave unchecked for production.
  • In the
    Always Update Keys from PPP
     field, enable this field to automatically apply key updates from the Payment Processing Profile to the webhook subscription.
When automatically entering the merchant credentials, complete these fields:
  • In the
    Payment Processing Profile
     field, choose the payment processing profile to collect credentials from.
  • In the
    Invoicing Configuration
     field, choose the invoicing configuration to collect credentials from.
When the webhook record is saved, a health check runs. This process can take up to 15 minutes to complete.
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