API Overview

Recent Revisions to This Document

Visa Platform Connect: Specifications and Conditions for Resellers/Partners

About the Integrated Solutions

Built by Us
- ISV Plugin Version Lifecycle and Support Policy
- Adobe Commerce REST API
  - Supported Versions
  - Supported Features
  - Unsupported Adobe Commerce Features
  - Prerequisites
  - Release Notes
  - Install the Extension
    - Adobe Commerce Cloud
    - Adobe Commerce On-Premise / Magento Open Source
  - Configure the Extension
  - Order Management
    - Capture a Transaction
    - Refund a Transaction
    - Place an Admin Order
  - Support and Troubleshooting
  - Upgrade the Extension
- Adobe Commerce
  - Release Notes
  - Update Adobe Commerce
  - Configure Adobe Commerce
  - Configure Security Credentials
  - Configure Additional Backend Settings
    - Configure Backend Settings
    - Configure General Settings
      - Configure WebService
      - Configure Device Fingerprinting
      - Configure the Delivery Address Verification Service
    - Configure Credit Card Payments
      - Configure Strong Customer Authentication
      - Configure Credit Card Settings
      - Configure Payer Authentication
      - Configure Save Card for Later Service
      - Configure reCAPTCHA
        Generate reCAPTCHA Keys
        Configure reCAPTCHA in Adobe Commerce
    - Configure the eCheck Payment Module
      - Test eCheck Payment Settings
    - Configure Fraud Management
      - Fraud Management Orders
      - Configure Custom Fields
    - Configure Apple Pay
      - Configure the Apple Pay Extension
      - Configure Apple Pay
    - Configure Google Pay
    - Configure Alternate Payments
      - Configure Klarna
      - Configure PayPal
      - Configure Bank Transfers
      - Configure WeChat Pay
    - Configure Taxes
      - Configure Product Tax Classes
      - Configure Cybersource Tax Services Settings
    - Configure Transactional Emails
    - Configure Cron Settings
    - Configure Tokens
    - Multi-Shipping Feature
    - Node Implementation
  - Support and Troubleshooting
- Oracle NetSuite
  - Supported Features
  - Supported Versions
  - Prerequisites
    - Cybersource Prerequisites
    - NetSuite Prerequisites
    - Enable NetSuite Payment Instruments
  - Install the SuiteApp
  - Configure the SuiteApp
    - Create a Payment Method Automatically
    - Create a Payment Method Manually
    - Map the Payment Method
    - Configure the Payment Processing Profile
      - Payment Processing Profile: Optional Settings
      - New Payment Processing Profile View
    - Map Merchant Defined Data Fields
  - Configure Webhooks
  - Configure SuiteCommerce
  - Configure Invoicing
    - Visa Acceptance Solutions Invoicing
      - Configure Visa Acceptance Solutions Invoicing
      - Payment Page Branding
    - Configure NetSuite Invoicing
  - Configure a Payment Facilitator
    - Feature Management
      - Configure Global Feature Management
      - Configure Profile Level Feature Management
  - Configure Reporting
  - Order Management
    - Import a Transaction
    - Import a Token
      - Import a Token: Direct to a Customer Record
      - Import a Token: During the Transaction
    - Capture an Authorization
    - Refund a Transaction
  - Invoice Management
    - Create an Invoice
    - Update an Invoice
    - Resend an Invoice
    - Cancel an Invoice
    - Search for an Invoice
    - Create a Pro-Forma Invoice
  - Support and Troubleshooting
    - Run Diagnostics
    - View Payment Events
  - Release Notes
  - Upgrade the SuiteApp
  - Frequently Asked Questions
- OpenCart
  - Supported Features
  - Supported Versions
  - Release Notes
  - Prerequisites
  - Install OpenCart
  - Configuration
    - Configure the General Settings
    - Configure Unified Checkout Settings
    - Configure Tax Calculation
  - Order Management
  - Support and Troubleshooting
  - Upgrade the Extension for OpenCart
- PrestaShop
  - Supported Features
  - Prerequisites
  - Release Notes
  - Install PrestaShop
  - Configure PrestaShop
  - Order Management
  - Support and Troubleshooting
- Shopify
  - Configure Security Credentials
  - Install the Shopify Extension
  - Configure the Shopify Extension
  - Reference Information
- Salesforce B2C Commerce
  - Supported Features
  - Supported Versions
  - Cybersource Prerequisites
  - Install Salesforce B2C Commerce
  - Configure for Salesforce B2C Commerce
  - Optional Configuration
    - Message-Level Encryption
    - Unified Checkout Configuration
    - Configure Apple Pay Standalone
    - Payer Authentication and 3-D Secure
    - Tokenization
    - Fraud Screening
    - Device Fingerprint
    - Delivery Address Verification
    - Tax Calculation
    - Webhooks
  - Order Management
  - Customization
  - Support and Troubleshooting
  - Upgrade
  - Release Notes
- WooCommerce
  - Supported Features
  - Supported Versions
  - Prerequisites
    - Required Products
    - Optional Products
  - Release Notes
  - Install the WooCommerce Extension
  - Configure the WooCommerce Extension
    - Minimum Configuration Requirements
    - Optional Configuration
    - Debug Mode
  - Order Management
    - Fraud Screening
    - Capture an Order
    - Refund an Order
    - Void an Order
  - Upgrade the Extension
  - Support and Troubleshooting

Built by Our Partners
- BigCommerce
  - Release Information
  - Requirements and Prerequisites
  - Supported Features
  - Configure BigCommerce
    - Enable the Extension
    - Connect to Cybersource
      - Configuration Settings
  - Upgrade

On This Page

Support and Troubleshooting

If you require support with this software, create a support ticket at and provide this information:

Summary of the issue

Steps to reproduce the issue

Magento platform version Cybersource plugin version

Visa Acceptance Solutions merchant ID

Configuration screenshots

All the themes/additional extensions that are installed

Log files

To retrieve log files, navigate to this path in the root directory of Magento:

Magento Folder Name\var\log

.

These log files are needed:

system.log

debug.log

cybs.log

exception.log

Back to top