API Overview

Recent Revisions to This Document

Visa Platform Connect: Specifications and Conditions for Resellers/Partners

About the Integrated Solutions

Built by Us
- ISV Plugin Version Lifecycle and Support Policy
- Adobe Commerce REST API
  - Supported Versions
  - Supported Features
  - Unsupported Adobe Commerce Features
  - Prerequisites
  - Release Notes
  - Install the Extension
    - Adobe Commerce Cloud
    - Adobe Commerce On-Premise / Magento Open Source
  - Configure the Extension
  - Order Management
    - Capture a Transaction
    - Refund a Transaction
    - Place an Admin Order
  - Support and Troubleshooting
  - Upgrade the Extension
- Adobe Commerce
  - Release Notes
  - Update Adobe Commerce
  - Configure Adobe Commerce
  - Configure Security Credentials
  - Configure Additional Backend Settings
    - Configure Backend Settings
    - Configure General Settings
      - Configure WebService
      - Configure Device Fingerprinting
      - Configure the Delivery Address Verification Service
    - Configure Credit Card Payments
      - Configure Strong Customer Authentication
      - Configure Credit Card Settings
      - Configure Payer Authentication
      - Configure Save Card for Later Service
      - Configure reCAPTCHA
        Generate reCAPTCHA Keys
        Configure reCAPTCHA in Adobe Commerce
    - Configure the eCheck Payment Module
      - Test eCheck Payment Settings
    - Configure Fraud Management
      - Fraud Management Orders
      - Configure Custom Fields
    - Configure Apple Pay
      - Configure the Apple Pay Extension
      - Configure Apple Pay
    - Configure Google Pay
    - Configure Alternate Payments
      - Configure Klarna
      - Configure PayPal
      - Configure Bank Transfers
      - Configure WeChat Pay
    - Configure Taxes
      - Configure Product Tax Classes
      - Configure Cybersource Tax Services Settings
    - Configure Transactional Emails
    - Configure Cron Settings
    - Configure Tokens
    - Multi-Shipping Feature
    - Node Implementation
  - Support and Troubleshooting
- Oracle NetSuite
  - Supported Features
  - Supported Versions
  - Prerequisites
    - Cybersource Prerequisites
    - NetSuite Prerequisites
    - Enable NetSuite Payment Instruments
  - Install the SuiteApp
  - Configure the SuiteApp
    - Create a Payment Method Automatically
    - Create a Payment Method Manually
    - Map the Payment Method
    - Configure the Payment Processing Profile
      - Payment Processing Profile: Optional Settings
      - New Payment Processing Profile View
    - Map Merchant Defined Data Fields
  - Configure Webhooks
  - Configure SuiteCommerce
  - Configure Invoicing
    - Visa Acceptance Solutions Invoicing
      - Configure Visa Acceptance Solutions Invoicing
      - Payment Page Branding
    - Configure NetSuite Invoicing
  - Configure a Payment Facilitator
    - Feature Management
      - Configure Global Feature Management
      - Configure Profile Level Feature Management
  - Configure Reporting
  - Order Management
    - Import a Transaction
    - Import a Token
      - Import a Token: Direct to a Customer Record
      - Import a Token: During the Transaction
    - Capture an Authorization
    - Refund a Transaction
  - Invoice Management
    - Create an Invoice
    - Update an Invoice
    - Resend an Invoice
    - Cancel an Invoice
    - Search for an Invoice
    - Create a Pro-Forma Invoice
  - Support and Troubleshooting
    - Run Diagnostics
    - View Payment Events
  - Release Notes
  - Upgrade the SuiteApp
  - Frequently Asked Questions
- OpenCart
  - Supported Features
  - Supported Versions
  - Release Notes
  - Prerequisites
  - Install OpenCart
  - Configuration
    - Configure the General Settings
    - Configure Unified Checkout Settings
    - Configure Tax Calculation
  - Order Management
  - Support and Troubleshooting
  - Upgrade the Extension for OpenCart
- PrestaShop
  - Supported Features
  - Prerequisites
  - Release Notes
  - Install PrestaShop
  - Configure PrestaShop
  - Order Management
  - Support and Troubleshooting
- Shopify
  - Configure Security Credentials
  - Install the Shopify Extension
  - Configure the Shopify Extension
  - Reference Information
- Salesforce B2C Commerce
  - Supported Features
  - Supported Versions
  - Cybersource Prerequisites
  - Install Salesforce B2C Commerce
  - Configure for Salesforce B2C Commerce
  - Optional Configuration
    - Message-Level Encryption
    - Unified Checkout Configuration
    - Configure Apple Pay Standalone
    - Payer Authentication and 3-D Secure
    - Tokenization
    - Fraud Screening
    - Device Fingerprint
    - Delivery Address Verification
    - Tax Calculation
    - Webhooks
  - Order Management
  - Customization
  - Support and Troubleshooting
  - Upgrade
  - Release Notes
- WooCommerce
  - Supported Features
  - Supported Versions
  - Prerequisites
    - Required Products
    - Optional Products
  - Release Notes
  - Install the WooCommerce Extension
  - Configure the WooCommerce Extension
    - Minimum Configuration Requirements
    - Optional Configuration
    - Debug Mode
  - Order Management
    - Fraud Screening
    - Capture an Order
    - Refund an Order
    - Void an Order
  - Upgrade the Extension
  - Support and Troubleshooting

Built by Our Partners
- BigCommerce
  - Release Information
  - Requirements and Prerequisites
  - Supported Features
  - Configure BigCommerce
    - Enable the Extension
    - Connect to Cybersource
      - Configuration Settings
  - Upgrade

On This Page

Support and Troubleshooting

Get support for the Cybersource extension by providing detailed information about your issue.

If you require support with this extension, sign in to the Support Center to open a case and provide these details:

Summary of the issue

Steps needed to reproduce the issue

Platform version

Extension version

Cybersource Merchant ID

Configuration screenshots

List of themes/additional extensions installed

Log file and any other data or screenshots related to the issue

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