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Frequently Asked Questions
These are frequently asked questions about the
Cybersource
SuiteApp
for Oracle NetSuite.How do I change or add a Payment Logo?
These NetSuite Guides explain how to work with a payment logo:
How do I check Card Mapping or add a Local Scheme?
- From the SuiteApp menu, choose .
- Select the custom recordCard Type Mapping, and clickList. A list of card brands and the associated card type IDs appears.
- To edit an existing card brand, clickEditon the required card type line and make your changes.
- To add a new brand, clickNew Card Type Mapping, and enter the name, card type ID, and card type name.
- For the list ofVisa Acceptance Solutionscard type IDs, seepaymentInformation.card.cardTypein theREST API Field Reference.
Why are Merchant Initiated Transactions not processing with a Custom Role?
Verify that you have provided the Payment Instrument permission to the custom
role.
The
Payment Type
field in a sales order or cash sale is only
supported when the NetSuite Payment Instrument feature is enabled.What do I need to consider when processing a Merchant Initiated Transaction with an imported TMS token?
When processing a transaction with an imported token, ensure that the associated
Network Transaction ID is entered into the
Payment Network
Reference
field.What Acquirers/Processors are supported by the Cybersource
SuiteApp?
Cybersource
SuiteApp?The
Cybersource
SuiteApp is processor agnostic, but note that Level
II and Level III processing is only supported for these processors:- American Express Direct (Level II only)
- Barclaycard Merchant Services
- Chase Paymentech Solutions
- Elavon Americas
- First Data Compass
- First Data Nashville Global
- Global Payments Network
- OmniPay Direct
- TSYS Acquiring Solutions
- Visa Platform Connect
Can I pass my own Reconciliation ID?
To pass your own Reconciliation ID, populate the
Reconciliation
ID
field in the Payment subtype of the transaction record before
processing the transaction.